In a fairly devastating move, Samsung has announced that they will not be bringing Android 4.0 “Ice Cream Sandwich” to their Galaxy S and Galaxy Tab 7 devices. Although these were released just outside the 18-month window of promised support, 10 million Galaxy S phones were sold in the US, leaving plenty of potentially disillusioned customers. Furthermore, the Samsung Nexus S will obviously be seeing the long awaited update and has very similar hardware specs.
To add insult to injury, Samsung’s excuse for the lack of upgrade is that the RAM and ROM would be insufficient for ICS and their customized TouchWiz skin. HTC had a similar issue with Android 2.3 “Gingerbread” and its Desire smartphone, but ultimately ended up slimming down their Sense software to accommodate the update. Hopefully Samsung will be as ultimately sensitive to the needs of its previous customers, as such a broad breach of customer trust could have lasting implications on brand perception.
Source: The Verge